Mobile OTP (one-time-password) Guide

Step 1:

Log in to your Cherry Exchange account and select Mobile Services > My Mobile.
Enter your mobile details and click Submit.

Step 2:

Enter the Secret Answer which you had given when you signed up for a Cherry Credits account. After you’re done, click Submit.

Step 3:

A one-time password will be sent to your mobile number provided. Please check your SMS and enter the given password.

Note: The one-time password will expire in 3 minutes. You will need to request for a new one-time password after the stipulated time frame.

Step 4:

This message will appear upon successful verification.

Step 5:

Go to Mobile Services > OTP Settings to activate the One-Time Passwordauthentication.

Note: Currently, the OTP authentication feature will cover any “Change Password” activities. We will soon be extending the OTP authentication feature to more functions in future to better protect your account.

Login to your Cherry Exchange to activate the OTP authentication feature now!