Cherry Exchange Help

    1. What is Cherry Exchange?
    2. How do I register for Cherry Exchange?
    3. Am I eligible to register for Cherry Exchange?
    4. Will my Cherry Exchange be deleted if I do not use it or left it idling over a long period of time?
    5. I can't login to my Cherry Exchange! It says my account has been suspended!
    6. I forgot my password!
    7. I can't receive the confirmation email for my change password request!
    8. I can't receive my new password!
    9. What should I do if I have problem accessing my account?

    What is Cherry Exchange?

    A Cherry Exchange is your personal "electronic wallet" you create to hold Cherry Credits. Cherry Exchange is also the portal where you perform transactions including CC Top-Up, online purchases and credits or items redemption.

    Cherry Exchange represents both your account as well as the service portal itself.


    How do I register for Cherry Exchange?

    Go to http://exchange.cherrycredits.com and click on "Register Me Now!" button. Follow the simple steps as shown in the registration page to create your Cherry Exchange. Registration is FREE!

    Alternatively, just click here to sign up now!


    Am I eligible to register for Cherry Exchange?

    Anyone above the minimum age of 5 can sign up for Cherry Exchange. Simply fill in some fields in our registration form and you''ll have the access to more funs and wows!

    For U.S. residents, you must be age 13 and above to register for Cherry Exchange. If you are below the age of 13, kindly seek parental or guardian consent before registering with Cherry Credits. Cherry Credits will not be held responsible for any users or accounts which contain falsified information.

    *Users are advised to fill in the required information fields as reflected in your actual identification documents.


    Will my Cherry Exchange be deleted if I do not use it or left it idling over a long period of time?

    No. Cherry Exchange is permanent and will not be deleted, regardless of their activity status. You can access your account at anytime.

    However, please be informed and kept updated of our Terms and Conditions. New or amended clauses may lead to account suspension or closure.


    I can't login to my Cherry Exchange! It says my account has been suspended!

    There are a few possibilities that may lead to your account being suspended. Check your email (as registered in Cherry Exchange) for instructions to re-activate your account.

    If your account is suspended due to excessive number of failure attempts for password entry, you will receive a notification email from windmill@cherrycredits.com**. The email shows a link, through which you can re-activate your account by following a procedure. (If you have deemed that you did not trigger the failure attempts, we advise you to change your password immediately. This indicates an unknown party was trying to access your account. )

    If your account is suspended by Cherry Credit's administrator, you will receive a notification email from gardener@cherrycredits.com*. Follow the instructions as indicated in the email to re-activate your account (note that our administrator will NEVER ask you for any password or Security PIN).

    If you do not receive any advice via your email account from Cherry Credits with regards to your account suspension within 24 hours, do contact our administrator immediately at gardener@cherrycredits.com* and indicate the issues you are facing in detail.

    *This email supports only issues on account access and registration. Any other inquiries deemed unrelated will not be processed.

    **This is a "no-reply" email address for system generated emails.


    I forgot my password!

    To retrieve your Login ID, go to login page and click on the link "Forgot your password?" Enter your email address (which is your login ID) as verification to submit a reset password request.

    You will receive an email containing a link to confirm your request for password reset. Click on the link to receive a new PIN via a new email from Cherry Credits. Your password will not alter if you do not confirm that you have made the request (this is to prevent unauthorized spam request from unknown parties which will cause denial of access to your account).

    If you sense that your password has been tampered or used without your knowledge, please login to Cherry Exchange immediately to change your password for security reasons.


    I can't receive the confirmation email for my change password request!

    No worries and please be patient with us while your request is being processed. Alternatively, if you are using web mail services, you can check whether the email has been redirected to the Spam folder or Bulk Mail folder

    If you still do not receive the email, you may wish to contact our administrator at gardener@cherrycredits.com* for further assistance. Our support team will revert within 3 working days.

    *This email only supports account access and registration issues, any email deemed unrelated will not be processed.


    I can't receive my new password!

    Please wait patiently for the email. You may want to check your Spam folder or Bulk Mail folder if you are using web mail services.

    You may wish to contact our administrator at gardener@cherrycredits.com* for further assistance if you still can't receive the email. Our support team will assist and advise within 3 working days.

    *This email only supports account access and registration issues, any email deemed unrelated will not be processed.


    What should I do if I have problem accessing my account?

    You can refer to Cherry Credits FAQ for quick solutions. If you are still not able to access your account, you can contact our support team via gardener@cherrycredits.com*.

    *This email only supports account access and registration issues, any email deemed unrelated will not be processed.