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OTHERS HELP

  1. I did not report any problems to the support team, but why am I receiving emails from Cherry Credits to release my personal and login details for verification purposes?
  2. I have received emails containing viruses from Cherry Credits!
  3. I receive emails from Cherry Credits containing a link which prompts me to login to collect free CC or gifts.
  4. How can I protect my Cherry Account?

I did not report any problems to the support team, but why am I receiving emails from Cherry Credits to release my personal and login details for verification purposes?

You are probably receiving spam or spoof emails from unknown parties with intention to commit fraud or abuse your account. DO NOT reply the email.

Cherry Credits will NEVER, in any case, ask for any password or security PIN. Cherry Credits will only request for your verification details if you have reported difficulties encountered with account login.

To verify, our official account support email address is gardener@cherrycredits.com. Our official email address used for auto-generated email is windmill@cherrycredits.com.


I have received emails containing viruses from Cherry Credits!

Cherry Credits will NEVER send emails with attached files of any format to you unless you have been informed prior to receiving the email for very specific reasons. Please note our only official email address used for auto-generated email is windmill@cherrycredits.com.

Do not reply the email or open any attachment if in doubt.


I receive emails from Cherry Credits containing a link which prompts me to login to collect free CC or gifts.

Log on to the Cherry Credits Website to find out more on the promotions and announcements! Cherry Credits believes in giving value to products rather than issuing free CC as rewards. Take part in as many promotions as possible and should you be the lucky winner, you will receive a winner's notice via your email. Please note that you do not need to provide any information unless stated in our official notification email.

Most sites or advertisements will attempt to trick you into releasing your confidential information so as to gain access to your online assets such as your Cherry Account.

Avoid visiting unfamiliar or suspicious websites. These links usually carry harmful content and may result in scamming, fraud or incidents that cause damage to your properties.


How can I protect my Cherry Account?

  • Change your Password, Secret Question and Answer, and Security PIN on a regular basis. For example, change your password once weekly or monthly.
  • Avoid using Password, Secret Question and Answer and PIN that unknown parties can easily guess. (E.g. Family name, Birthdates, Name, Address)
  • Avoid sharing your account with anyone. This will prevent any intentional or unintentional sabotage to your account. Sharing any access information about your account will put yourself and your possessions at risk.
  • Access your Cherry Account in safe and secure locations only. Keep a look out for unknown parties trying to peep or watch your entries when you are logging into your Cherry Account.
  • Do not believe in websites, advertisements or spoof emails which offers you free CC. Cherry Credits do not issue free CC. These notices are usually scams attempting to trick you into releasing your confidential information so as to abuse your online accounts or steal your assets.
  • Download programs and content only from websites which you trust or are familiar with. Many websites that offer free tools and program downloads often contain malicious bugs and viruses. Key-loggers are one such program which will send confidential information about your account to unknown parties