Everything You Should Know About The New Cherry Authenticator Function

Introducing The New Cherry Authenticator Function!

Your Cherry account holds your important personal details, so keeping your account safe is our top priority. Which is why you can now choose to add a Cherry Authenticator to your account settings and use it to replace your 6-digit security pin!

What’s more, the secret answer and question in Cherry Exchange will also be removed to further enhance account security.

Why Change?

To ensure your Cherry account is better protected of course!

The 6-digit security pin can be forgotten and can be potentially compromised because it is seldom changed.

The Cherry Authenticator however, is linked to your account and offers higher security as it generates a different code every time. The Authenticator will not affect your data usage, because it can work offline!

How To Add The Cherry Authenticator To My Account?

  1. Ensure you have a Verified Mobile number in your Cherry account. Click here to find out how you can activate the Mobile OTP for an added security feature.
  2. An Authenticator app in your mobile phone, such as Google Authenticator. You can download our recommended Authenticator apps below:

How To Activate Authenticator?

Authenticator is not automatically implemented in your Cherry account. Follow these simple steps to activate it and give your Cherry account an added security boost!

  1. Screenshot - How to Activate Authenticator - Step 01
    Step 1: Log in to your Cherry account and select the Settings symbol (⚙) in the top menu bar.
  2. Screenshot - How to Activate Authenticator - Step 02
    Step 2: Click “Add” next to “Authenticator”.
  3. Screenshot - How to Activate Authenticator - Step 03
    Step 3: Read and click the “Add” button
  4. Screenshot - How to Activate Authenticator - Step 04
    Step 4: Key in your 6-digit security pin and click “SUBMIT”. The 6-digit security pin was set by you when you created your Cherry account
  5. Screenshot - How to Activate Authenticator - Step 05
    Step 5: Follow the instructions on screen. You should see a barcode and a key code for manual entry. Leave your browser open, do not click out of the pop-up where the barcode appears.
  6. Screenshot - How to Activate Authenticator - Step 06
    Step 6: Open your Authenticator app in your mobile phone and tap the “+” button to add accounts.
  7. Screenshot - How to Activate Authenticator - Step 07
    Step 7: The quickest way is to use your mobile phone camera to scan the barcode as shown in Step 5. Please tap “Scan a barcode”.
  8. Screenshot - How to Activate Authenticator - Step 08
    Step 8: Your Cherry Credits account is now automatically added in your Authenticator app. You will see your 6-digit passcode generated there.
  9. Screenshot - How to Activate Authenticator - Step 09
    Step 9: Enter the 6-digit passcode generated in your Authenticator.
  10. Screenshot - How to Activate Authenticator - Step 10
    Step 10: You have successfully added the Cherry Authenticator in your account!

FAQ

Q: What is an authenticator?

A: An Authenticator is a small device (token) or a mobile phone app that can be tied to your account. It generates security codes to provide an extra layer of security to your account. There are various Authenticator apps available for both Android and iPhone OS. You can use these apps to get codes even if you don’t have an internet connection or mobile service.

Q: How can I get an Authenticator?

A: There are many free Authenticator apps available. One of the more popular ones is Google Authenticator. You can download Google Authenticator from Google Play Store or Apple App Store.

Q: What do I need to add the Authenticator to my Cherry account?

You would need to fulfil the following requirements in order to add Authenticator in your Cherry account:

  • Verified Mobile number in your Cherry account
  • An Authenticator app in your mobile phone
  • The 6-digit security pin you had set for your Cherry account
  • The password to your Cherry account

Q: How can I remove Authenticator from my Cherry account?

A: We strongly advise against removing the Authenticator from your Cherry account as your account security level will be affected. However, if you have lost your Authenticator, you are strongly advised to switch back to your 6-digit security pin to protect your Cherry account.

  1. Screenshot - How to Remove Authenticator - Step 01
    Step 1: Log in to your Cherry account and select the Settings symbol (⚙) in the top menu bar.
  2. Screenshot - How to Remove Authenticator - Step 02
    Step 2: Click “Change” next to “Authenticator”.
  3. Screenshot - How to Remove Authenticator - Step 03
    Step 3: Click “Lost your Authenticator?” to proceed.
  4. Screenshot - How to Remove Authenticator - Step 04
    Step 4: Key in the password to your Cherry account to proceed.
  5. Screenshot - How to Remove Authenticator - Step 05
    Step 5: Enter the OTP that was sent to your mobile phone.
  6. Screenshot - How to Remove Authenticator - Step 06
    Step 6: Select “SWITCH BACK TO 6-DIGIT PIN”.
  7. Screenshot - How to Remove Authenticator - Step 07
    Step 7: Key in your new 6-digit pin and click “Confirm” to proceed. You will need to re-enter your 6-digit pin again to re-confirm your new pin number.
  8. Screenshot - How to Remove Authenticator - Step 08
    Step 8: Click "Submit" to proceed.
  9. Screenshot - How to Remove Authenticator - Step 09
    Step 9: You have successfully switched from your Cherry Authenticator to your 6-digit pin!

Q: Do I need to be connected to the internet to use my Authenticator app?

No, your mobile phone does not need to be connected to the internet for you to use your Authenticator app.

Q: I want to change my phone. How does this affect my Authenticator?

A: In order to change your phone, you would need to download an Authenticator app in your new phone and reset your Authenticator in your Cherry account. You must have both phones to reset your Authenticator in your Cherry account. To reset your Authenticator, please follow the steps below:

  1. Screenshot - Authenticator Change Phone - Step 01
    Step 1: Log in to your Cherry account and select the Settings symbol (⚙) in the top menu bar.
  2. Screenshot - Authenticator Change Phone - Step 02
    Step 2: Click “Change” next to “Authenticator”.
  3. Screenshot - Authenticator Change Phone - Step 03
    Step 3: Click “Lost your Authenticator?” to proceed.
  4. Screenshot - Authenticator Change Phone - Step 04
    Step 4: Key in the password to your Cherry account to proceed.
  5. Screenshot - Authenticator Change Phone - Step 05
    Step 5: Enter the OTP that was sent to your mobile phone.
  6. Screenshot - Authenticator Change Phone - Step 06
    Step 6: Select “Add New Authenticator” to proceed.
  7. Screenshot - Authenticator Change Phone - Step 07
    Step 7: Follow the instructions on screen. You should see a barcode and a key code for manual entry. Leave your browser open, do not click out of the pop-up where the barcode appears.
  8. Screenshot - Authenticator Change Phone - Step 08
    Step 8: Open your Authenticator app in your new mobile phone and tap the “+” button to add accounts.
  9. Screenshot - Authenticator Change Phone - Step 09
    Step 9: The quickest way is to use your mobile phone camera to scan the barcode as shown in Step 7. Please tap “Scan a barcode”.
  10. Screenshot - Authenticator Change Phone - Step 10
    Step 10: After scanning the barcode, your Cherry Credits account will automatically be added in your Authenticator app. You will see your 6 digit passcode generated there.
  11. Screenshot - Authenticator Change Phone - Step 11
    Step 11: Enter the 6-digit passcode generated in your Authenticator.
  12. Screenshot - Authenticator Change Phone - Step 12
    Step 10: You have successfully reset your Authenticator in your Cherry account!